Shipping and Return Policy

Shipping & Return Policy

Last updated: August 18, 2026

Thank you for shopping with Nexero Glitter Mascara. We want your shopping experience to be simple, safe, and transparent. Please read our shipping, return, replacement, and refund terms below before placing your order.

1. Order Processing

Orders are usually processed within 1–3 business days after payment confirmation.

Orders placed on weekends or public holidays may be processed on the next business day.

Once your order has been shipped, you will receive shipping and tracking information through the contact details provided during checkout.

2. Shipping

We currently ship orders to locations within India.

Estimated delivery time is generally 3–7 business days after dispatch. Delivery times may vary depending on your location, courier service, weather, public holidays, or other circumstances beyond our control.

Remote or hard-to-reach locations may require additional delivery time.

3. Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.

From time to time, we may offer free shipping or promotional shipping offers.

4. Tracking Your Order

Once your order has been dispatched, we may provide a tracking number or tracking link.

You can use the tracking information to monitor your shipment.

If your tracking information has not updated for an extended period, please contact us at:

Email: [Your Email Address]

5. Incorrect or Incomplete Address

Please make sure your shipping address, phone number, and other delivery details are correct before placing your order.

If an order is returned to us because of an incorrect or incomplete address provided by the customer, additional shipping charges may apply if the customer requests re-delivery.

6. Delayed or Lost Shipments

While we work with reliable delivery partners, delivery delays may occasionally occur due to circumstances outside our control.

These may include:

Weather conditions
Public holidays
Natural disasters
Courier delays
Incorrect address information
Transportation issues
Government restrictions
Other unforeseen circumstances

If your order appears to be lost or significantly delayed, please contact us so that we can assist you in contacting the relevant delivery partner.

7. Damaged or Incorrect Products

Please check your package as soon as you receive it.

If you receive:

A damaged product
A defective product
The wrong product
A missing product

please contact us within 48 hours of delivery.

Please provide:

Your order number
Your name
A description of the issue
Clear photographs of the product and packaging
An unboxing video, if available

We may request additional information to verify the issue.

After reviewing the claim, we may offer a replacement, refund, or another appropriate resolution depending on the circumstances.

8. Returns

Because Nexero Glitter Mascara is a cosmetic product intended for use around the eyes, we generally do not accept returns of products that have been opened, used, swatched, or otherwise tampered with, for hygiene and safety reasons.

Unused and unopened products may be eligible for a return if the return request meets the conditions below.

Return Conditions

To be eligible for a return:

The product must be unused and unopened.
The original packaging must be intact.
The product must be in its original condition.
The return request must be made within 7 days of delivery.
You must provide your order number and relevant photographs when requested.

Returns that do not meet these conditions may be rejected.

9. Products Not Eligible for Return

Returns are generally not accepted for:

Opened or used mascara
Swatched or tested products
Products damaged after delivery due to customer handling
Products without original packaging
Products returned after the applicable return period
Products purchased from unauthorized sellers

10. Change of Mind

We do not generally accept returns simply because you changed your mind, selected the wrong shade, or no longer want the product after opening or using it.

For unopened products, please contact us within 7 days of delivery to check whether your order qualifies for a return.

11. Return Shipping

If the return is approved because you received a damaged, defective, or incorrect product, Nexero may arrange or reimburse reasonable return shipping costs, as applicable.

For other approved returns, the customer may be responsible for return shipping charges.

12. Refunds

Once an approved return has been received and inspected, we will notify you regarding the status of your refund.

If approved, the refund will generally be processed through the original payment method.

The time taken for the refund to appear in your account may depend on your bank, card issuer, payment gateway, or other payment provider.

13. Replacement

Where appropriate, we may provide a replacement instead of a refund.

Replacement availability may depend on product availability.

If the same product is unavailable, we may provide another appropriate resolution, such as a refund.

14. Order Cancellation

If you want to cancel your order, please contact us as soon as possible.

Cancellation requests can only be accepted if the order has not already been processed or shipped.

Once an order has been shipped, it may no longer be possible to cancel it.

15. Refused or Undelivered Orders

If an order is refused by the customer or cannot be delivered because of an incorrect address, unavailable recipient, or repeated delivery attempts, additional shipping charges may apply for re-delivery.

Refund eligibility for refused or undelivered orders will be determined based on the circumstances of the order.