Privacy Policy

Last updated: August 18, 2026

At Nexero Glitter Mascara, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your information when you visit or make a purchase from our online store.

1. Information We Collect

When you visit our store or place an order, we may collect information such as:

Your name
Email address
Phone number
Billing address
Shipping address
Payment and transaction information
Order details and purchase history
Information you provide when contacting us
Device and website usage information, such as IP address, browser type, and cookies

We only collect information that is reasonably necessary to provide and improve our services.

2. How We Use Your Information

We may use your information to:

Process and deliver your orders
Process payments
Provide order confirmations and delivery updates
Provide customer support
Process returns, refunds, or exchanges
Improve our products, website, and services
Prevent fraud and unauthorized transactions
Send promotional offers and marketing communications where permitted
Comply with applicable laws and legal requirements

3. Payment Information

Payments made through our store may be processed by third-party payment providers.

We do not normally store your complete debit card, credit card, UPI PIN, banking password, or OTP.

Payment information is handled by the relevant payment provider according to its privacy and security policies.

Never share your OTP, PIN, password, or banking credentials with anyone claiming to represent Nexero Glitter Mascara.

4. Shopify

Our online store is powered by Shopify. Shopify may process information necessary to operate our store, including information relating to orders, payments, customers, and website activity.

Your information may therefore also be processed by Shopify in accordance with its applicable privacy practices.

5. Cookies

Our store may use cookies and similar technologies to:

Keep the website functioning properly
Remember your preferences
Process and manage your shopping experience
Understand how visitors use our website
Improve website performance
Support advertising and marketing activities where applicable

You can manage or disable cookies through your browser settings. Some features of our store may not function properly if cookies are disabled.

6. Sharing Your Information

We do not sell your personal information.

We may share necessary information with trusted service providers that help us operate our business, including:

Shopify
Payment providers
Shipping and delivery partners
Website and technology service providers
Customer-support providers
Marketing and analytics providers, where applicable
Government authorities or legal professionals when required by law

These parties may only receive information reasonably necessary to provide their services or fulfill legal obligations.

7. Data Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, misuse, loss, alteration, or disclosure.

However, no method of transmission over the internet or electronic storage can be guaranteed to be completely secure.

8. Data Retention

We retain your personal information only for as long as reasonably necessary to provide our services, complete transactions, maintain business records, resolve disputes, prevent fraud, and comply with applicable legal requirements.

When information is no longer required, we may securely delete or anonymize it where appropriate.

9. Your Privacy Rights

Depending on applicable law, you may have the right to:

Request access to personal information we hold about you
Request correction of inaccurate information
Request deletion of your information where applicable
Withdraw consent where processing is based on consent
Raise a privacy-related complaint or grievance

To exercise these rights, please contact us using the details provided below.

10. Marketing Communications

If you choose to receive marketing communications from us, we may contact you about:

New products
Special offers
Discounts
Promotions
Product updates

You can unsubscribe from promotional emails or messages at any time by following the unsubscribe instructions provided or by contacting us.

Order-related communications, such as order confirmations and delivery updates, may still be sent when necessary.

11. Children's Privacy

Our store is not intended to knowingly collect personal information from children where such collection is restricted by applicable law.

If you believe that a child has provided personal information to us improperly, please contact us so that we can take appropriate action.

12. Third-Party Links

Our store may contain links to third-party websites or services.

We are not responsible for the privacy practices, content, or security of third-party websites. We recommend reviewing their privacy policies before providing personal information.